Readyspace Australia

How to Share WordPress Site Health Information with ReadySpace Support

Purpose

This guide explains how to use WordPress Site Health and WP Toolkit to gather diagnostic information from your WordPress installation. Our support team relies on these reports to analyze potential hosting or server-level issues without logging into your WordPress dashboard.

Who Should Use This Guide

Clients who are hosting WordPress websites on ReadySpace WebSpace and need to provide diagnostic details to support when troubleshooting performance, plugin, or configuration issues.

Support Scope for WordPress

ReadySpace provides hosting-level support for WordPress, which includes:

Server environment management (PHP versions, Redis, LSCache, SSL, DNS)
WP Toolkit usage inside cPanel (install, clone, update, security hardening)
Guidance using WordPress Site Health reports for issue identification

We do not log into WordPress admin dashboards or directly troubleshoot plugin/theme issues. Instead, we guide you based on the information provided through WP Toolkit and Site Health.

Prerequisites

Access to your WordPress admin dashboard
Access to ReadySpace cPanel (with WP Toolkit enabled)
Ability to download and send files via email/ticket

Step-by-Step Implementation

1. Open Site Health in WordPress

Log in to your WordPress admin dashboard (e.g., https://your-domain.com/wp-admin).
From the left-hand menu, go to Tools > Site Health.
Wait for WordPress to analyze your site. You will see Status and Info tabs.

2. Download Full Site Health Information

Click the Info tab.
Scroll to the bottom of the page.
Click Copy site info to clipboard.
Paste the copied details into a text editor (Notepad, TextEdit, etc.).
Save the file as site-health-report.txt.

3. Send the Report to ReadySpace Support

Log in to your ReadySpace Client Area.
Submit a support ticket and attach site-health-report.txt.
Include a description of the issue you are experiencing (e.g., slowness, error message, failed update).

4. Using WP Toolkit (Optional)

If requested by support, you may also provide screenshots from WP Toolkit inside your cPanel:

Log in to cPanel
Click WP Toolkit
Select the affected website
Take a screenshot of the Status or Security tab and attach it to your ticket

Post-Submission Checklist

Ensure site-health-report.txt is attached to your ticket
Confirm your domain and cPanel username are included
Describe what you observed (e.g., "site loads slowly," "plugin update fails")

Maintenance & Updates

Keep WordPress, plugins, and themes updated using WP Toolkit
Regularly review Site Health for critical issues
Monitor PHP versions via ReadySpace cPanel PHP Selector

Security Hardening

Enable all recommended security measures in WP Toolkit
Use strong admin passwords and limit admin accounts
Ensure SSL is enforced on your WordPress site

References

Need Help

If you prefer ReadySpace to implement these steps for you, our Professional Service team is available. Connect with us to schedule an appointment and let our experts handle it for you.