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Support Services
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1
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Developer Support
A$76.90 AUD
A$922.80 AUD
A$1,845.60 AUD
/
Monthly
Annually
Biennially
Subscription and Billing Management
Yes
Access to Control Panel
Yes
Service Level Agreement
Yes
Access to Community Forums
Yes
Access via SSH
Yes
3rd Party technology assistance
Yes
24×7 Break/fix technical support
Yes
Max initial response time
4 hours
Hardware Replacement time
4 hours
Callback phone support
No
Technical Manager
No
Proactive Management
No
Security Management
No
Business Support
A$307.60 AUD
A$3,691.20 AUD
A$7,382.40 AUD
/
Monthly
Annually
Biennially
Subscription and Billing Management
Yes
Access to Control Panel
Yes
Service Level Agreement
Yes
Access to Community Forums
Yes
Access via SSH
Yes
3rd Party technology assistance
Yes
24×7 Break/fix technical support
Yes
Max initial response time
2 hours
Hardware Replacement time
3 hours
Callback phone support
Yes
Technical Manager
No
Proactive Management
No
Security Management
No
Corporate Support
A$922.80 AUD
A$11,073.60 AUD
A$22,147.20 AUD
/
Monthly
Annually
Biennially
Subscription and Billing Management
Yes
Access to Control Panel
Yes
Service Level Agreement
Yes
Access to Community Forums
Yes
Access via SSH
Yes
3rd Party technology assistance
Yes
24×7 Break/fix technical support
Yes
Max initial response time
1 hours
Hardware Replacement time
2 hours
Callback phone support
Yes
Technical Manager
Pooled account management
Proactive Management
Yes
Security Management
No
Enterprise Support
A$1,845.60 AUD
A$22,147.20 AUD
A$44,294.40 AUD
/
Monthly
Annually
Biennially
Subscription and Billing Management
Yes
Access to Control Panel
Yes
Service Level Agreement
Yes
Access to Community Forums
Yes
Access via SSH
Yes
3rd Party technology assistance
Yes
24×7 Break/fix technical support
Yes
Max initial response time
30 minutes
Hardware Replacement time
2 hours
Callback phone support
Yes
Technical Manager
Assigned account management
Proactive Management
Yes
Security Management
Yes
2
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3
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Description
Price
Developer Support
A$76.90 AUD
Subtotal:
A$76.90 AUD
Total Recurring:
A$76.90 AUD Monthly
Total Due Today:
A$76.90 AUD
Change billing cycle
A$76.90 AUD Monthly
A$922.80 AUD Annually
A$1,845.60 AUD Biennially
Total Recurring:
A$76.90 AUD
Monthly
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